Terms of Service | Investment Disclaimer
Last updated: December 9, 2025
Chart Generator Tool values user satisfaction and provides a fair and transparent refund policy. This refund policy clearly defines the refund conditions, process, and deadlines for subscription services purchased by users.
请提供以下信息以便我们核实：
PayPal refund processing time: Usually completed within 5-10 business days
Specific time depends on the processing speed of the issuing bank
Refunds will be returned to the original payment method:
Full refunds are provided in the following cases:
Prorated calculations may apply in the following cases:
Note: Details of proration calculations follow the rules of the payment processor.
⚠️ 注意：以下常见问题主要针对一次性购买的退款。关于自动订阅的退款，请参考第1节"自动订阅管理"。
Q1: Until when can I apply for a refund?
A: You must apply for a refund within 7 days after purchase.
Q2: How long does it take to complete a refund?
A: Refund processing is usually completed within 5-10 business days.
Q3: How will the refund be returned?
A: Refunds will be returned to the original payment method. If paid with PayPal, refunded to PayPal account; if paid with credit card, refunded to credit card.
Q4: Can automatic subscriptions be refunded?
A: Automatic subscription invoices are usually not eligible for refund. For cancellation of automatic subscriptions, please refer to the terms of service.
Q5: Are there any refund fees?
A: Usually, no refund fees are charged. However, if currency conversion occurs, the issuing bank may charge fees.
Q6: How do I cancel an automatic subscription?
A: You can cancel your automatic subscription at any time through the "Manage Subscription" button in the User Center (Dashboard). After cancellation, the service will continue until the end of the current billing period, and no further charges will be made.
Q7: Can automatic subscription invoices be refunded?
A: Due to payment processor limitations, automatic subscription invoices do not support self-service refunds. If you need a refund for an automatic subscription invoice, please contact customer support. We will process refunds manually based on specific circumstances.
Q8: Can I still use the service for the current period after canceling my automatic subscription?
A: Yes. After canceling your automatic subscription, the service will continue until the end of the current billing period, and you can continue to use the service until the period ends.
Q9: When does PayPal automatic subscription billing occur?
A: PayPal automatic billing usually occurs at UTC 10:00, with a possible 1-2 hour delay. The specific billing time is subject to the PayPal system.
If you have any questions about refunds, please contact us:
EIKI CO.,LTD
Email:[email protected]
Website:https://chart.eiki-data.com
User Center:https://chart.eiki-data.com/dashboard
We reserve the right to modify this refund policy at any time. Significant changes will be notified through the following methods:
Continued use of the service after changes constitutes agreement to the modified refund policy.
This refund policy is based on the following Japanese laws:
You must understand and agree to this refund policy.
Before applying for a refund, please review and understand all contents of this refund policy.
Last Updated: December 9, 2025
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Version: 1.0.5